X5-CD Frequently Asked Questions

Common questions from past X5-CD Customers

Yes. The unit comes with a one year warranty covering any defects in workmanship or materials. Equine Automation, LLC will repair all material and workmanship defects free of charge for (1) year after the date of purchase. Battery is considered a wear item and has a (1) year replacement warranty. The warranty does not cover damage, losses, or injury caused by unauthorized repairs, alterations, improper connection, shipping, abuse, theft, neglect or collateral loss. In most cases a repair can be handled without returning the unit to the factory. The Feeder is designed to be modular, meaning that with basic hand tools, most repairs can be field serviceable. Only shipping expenses related to warranty issues are cover by Equine Automation, LLC. Please contact Equine Automation, LLC for authorization prior to shipping any components.
The X5-CD unit weighs about 50 lbs. With packaging material, the shipping weight is roughly 60 lbs.
No, the process is very similar to setting a typical alarm clock.
The unit ships UPS in a 26” x 26” x 24”box and packed in an engineered foam packaging material. Upon delivery the unit will require some minor assembly. It comes with installation and operating instructions.
For local buyers, we are happy to accommodate pickup to save on shipping.  Please contact us in lieu of purchasing through the website. A pickup must be scheduled in advance, as we do not have a retail location, and these units are built to order.
Fence mounting is very quick, under an hour. Stall mounting may take a bit longer as a 6” x 12” opening will need to be created in order to deliver the feed into the stall.  We've seen many customized installation photos sent in by customers, so install differs based on unique requirements.
Absolutely. The operating system is very low voltage posing not shock risk to you or the animal. Since the unit is mounted either outside the stall or outside the paddock there is never any risk to your animal damaging the unit or themselves. The structure is fabricated from non toxic composites.
Yes. Feed can be set to dispense at any time you need. You simply verify the battery is charged and preload the unit with up to five feed loads. Set the dispense times as far in advance as necessary.
As long as the scheduled does not change, only once. Programming is only needed if there is a schedule change.
The X5-CD will only dispense to one common point. It can feed multiple animals as long as the feed capacity is adequate and the animals being fed can share.
Three feeds, Grain, Hay cubes and Chopped Forage were evaluated; Grain / Pellet Style Feed – up to 30 lbs. Hay Cubes – up to 20 lbs. Chopped Forage – up to 10 lbs.
The X5-CD is the only automatic feeder that can do wet feed, in addition to grains, pellet style feed, hay cubes and chopped forage. In addition feeds can be mixed and changed daily as needed, proving to be very beneficial to an animal with special diet.
Although the battery can be removed to bring it to where electricity is available, we offer an add-on solar panel option which would make the unit 100% maintenance free with respect to battery service. All you need is several hours of moderate to direct sunlight, several days a week. The solar panel feature can be factory installed at time of purchase or field installed by the owner at any time.
The feeder operates on a 12 volt rechargeable battery system. It runs without recharge for 3-5 weeks, a battery monitor is built into the LED display to notify you when it is time to plug in. Recharge is accomplished by simply connecting the charger to the unit and then plugging into a standard 110 volt outlet, typically for an overnight.
Yes. The feeder is designed for indoor or outdoor use. It has been proven in temperatures ranging from 0-100°F and has been tested in snow, ice, rain and direct UV.
X5-CD Forage feeding in motion
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